REFUND AND CANCELLATION POLICY

Maison Model X

Effective Date: November 26, 2025
Last Updated: January 3, 2026

Table of Contents

1. INTRODUCTION & SCOPE

This Refund and Cancellation Policy ("Policy") governs all refund and cancellation requests for products and services purchased from Maison Model X ("MMX," "we," "us," or "our"). This Policy applies to all digital products and services offered through our website at https://www.maisonmodelx.com (the "Website"), including:

AI-Generated Model Photography Service

Consistent Faces Reference Pack Service

Add-on Services

Maison Model X is an AI-powered digital modeling platform that enables brands, designers, photographers, and creators to purchase custom AI-generated digital models, professional model photography, and consistent face reference assets for commercial and creative use. All products are delivered digitally and created using artificial intelligence technology.

By placing an order through our Services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy, in conjunction with our Terms of Service and Privacy Policy.

1.1 Legal Compliance Framework

This Policy is formulated in full compliance with:

2. REFUND ELIGIBILITY & GROUNDS

2.1 Product Nature & Refund Framework

All products offered by Maison Model X are:

You acknowledge that: AI-generated outputs may contain inherent minor variations inherent to AI technology. These variations are expected and do not trigger refund eligibility unless they materially deviate from your specifications.

All sales are final. Due to the custom nature of AI-generated digital products and the immediate allocation of computational resources, software licenses, and processing capacity upon order placement, standard refunds are not provided except under specific circumstances outlined in this Policy.

2.2 Refund Eligibility Conditions

Refunds may be issued only under the following specific circumstances:

2.2.1 NON-DELIVERY: Full Refund (100%)

Eligibility Criteria:

If your purchased product is not delivered within 7 calendar days (1 week) from the date of order confirmation and payment processing, you are automatically eligible for a full 100% refund.

Conditions:

Communication Protocol:

Upon order confirmation, you will receive an email within 12 hours confirming:

This communication enables you to flag delivery issues early before the 7-day window expires.

2.2.1.1 Rush Delivery Special Provision

Availability:

Rush Delivery (8-hour guaranteed delivery) is available for the following product combinations:

AI Photography Consistent Faces
Signature tier N/A
Couture Ensemble tier N/A
Légende tier N/A

Rush Delivery is NOT available for Prélude or Élan tiers (AI Photography) or any Consistent Faces orders.

Rush Delivery Failure & Refund Scenarios:

If you have purchased Rush Delivery and the product is not delivered within the guaranteed 8-hour window:

Scenario A: Partial Failure (Delivered Late but Within 7 Days)

Scenario B: Complete Non-Delivery (Not Delivered Within 7 Days)

Scenario C: Delivered on Time But Non-Conformant

Example Workflow:
  1. Customer orders Signature tier (₹19,999) + Rush Delivery (₹2,000) = ₹21,999 total
  2. Rush deadline: 8 hours from order confirmation (Monday 2 PM)
  3. Product not delivered by Monday 10 PM = rush failed
  4. Product delivered Tuesday 3 PM (within 7-day window)
  5. Customer receives:
    • ₹2,000 (rush fee) + ₹3,999.80 (20% of ₹19,999) = ₹5,999.80 refund
    • Keeps the delivered product
    • If product also has conformance issues: Additional 50% refund of ₹19,999 = ₹9,999.50 (total ₹15,999.30 refund)

2.2.2 NON-CONFORMANCE: Partial Refund (50%)

Eligibility Criteria:

If the delivered product completely fails to meet the specifications agreed upon at purchase, meaning the product meets less than 70% of your stated objective requirements, you may request a 50% partial refund.

Conditions:

Rationale for Partial Refund:

A partial 50% refund is offered because Maison Model X has already expended significant resources including:

While we acknowledge the inconvenience of non-conformance, a full refund is not appropriate when substantial work has been completed and resources have been consumed. The 50% refund represents fair compensation for the failure to meet specifications while recognizing the resources already invested.

Important: If the delivered product meets 70% or more of your stated objective specifications, no refund applies. This is considered acceptable delivery within the parameters of custom AI-generated content, which may involve minor variations inherent to AI technology.

2.2.3 TECHNICAL FILE ERRORS: Full Refund (100%)

Eligibility Criteria:

If the delivered digital files are technically corrupted, inaccessible, or cannot be opened due to file format errors directly attributable to our delivery system.

Conditions:

Resolution:

We will either:

  1. Re-deliver the corrected files in the same or alternative format within 24-48 hours, or
  2. Issue a full 100% refund if re-delivery is not technically feasible

2.2.4 DUPLICATE CHARGES: Full Refund (100%)

Eligibility Criteria:

If you have been charged multiple times for the same order due to a payment processing error (not user error of clicking "submit" multiple times).

Conditions:

Resolution:

We will issue a full 100% refund for all duplicate charges within 2-3 business days of verification.

2.2.5 CONFORMANCE FOR CONSISTENT FACES REFERENCE PACKS

Special Provisions for Consistent Faces Product:

Consistent Faces are delivered as folder/collection of final-deliverable images (PNG, JPG, or WEBP format as requested) via email.

Consistency Guarantee Scope:

The advertised 95%+ consistency is guaranteed for image generation purposes only. This means:

Refund Eligibility for Consistent Faces:

Same 70% conformance threshold applies to Consistent Faces as with AI Model Photography. Conformance is assessed based on:

Conformance calculation methodology is defined in Section 4.2.

Important Limitation:

If a customer uses the Consistent Faces reference pack with their own AI tools (Midjourney, Nano Banana, etc.) and experiences inconsistency due to poor prompting, suboptimal tool settings, or external AI tool failures, MMX is not responsible. The customer has full responsibility for:

This is reflected in the 50% partial refund threshold—MMX has delivered the reference pack as promised, and secondary consistency depends on client usage.

2.2.6 MANDATORY CONSUMER PROTECTION REMEDIES

Legal Compliance Note:

In jurisdictions with mandatory consumer protection rights, including India's Consumer Protection Act, 2019, additional refunds or remedies may be required by law.

If the delivered product constitutes a "deficiency in service" as defined under Section 2(11) of the Consumer Protection Act, 2019 (any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by law), you may be entitled to remedies including:

These remedies may supersede the limitations in this Policy. We comply fully with all applicable consumer protection regulations and court orders.

3. NON-REFUNDABLE SCENARIOS & LIMITATIONS

The following circumstances and items are not eligible for refunds under any circumstances:

3.1 Client-Caused Specification Issues

Specifications provided by you were unclear, incomplete, contradictory, or technically impossible, including:

Client Responsibility: It is your responsibility to provide clear, complete, and objective specifications during order placement. If our team requests clarification and you fail to provide it, any resulting non-conformance is not grounds for refund.

3.2 Commercial License & Standard Features

3.3 Refinements Are Not Grounds for Refunds

Refinement requests (covered separately in our Terms of Service, Section 4) are not grounds for refunds. Refinements are provided at no additional cost within the 7-day reporting period and are the primary remedy for minor non-conformance issues.

Important Distinction:

You must choose one remedy per issue. You cannot request a refinement AND a refund for the same problem.

3.4 Timing Limitation (7-Day Window)

All refund requests must be submitted within 7 calendar days of delivery. After this period expires, no refunds will be issued under any circumstances, regardless of the nature of the issue.

Measurement: The 7-day window begins on the date the product is delivered to your email inbox (confirmed delivery timestamp).

3.5 Subjective Dissatisfaction (70%+ Conformance)

If the delivered product objectively meets your stated objective specifications and requirements (70% or higher conformance per Section 4.2), no refund will be issued, even if you are subjectively dissatisfied with the result.

Examples of non-refundable subjective dissatisfaction:

These are subjective preferences, not non-conformance. Refinements are available for subjective adjustments at no additional cost within revision limits.

3.6 Minor AI Variations (Not Material Deviations)

You acknowledge that AI-generated outputs may contain inherent minor variations, including but not limited to:

Minor variations will NOT trigger refund eligibility if:

Examples of non-refundable minor variations:

3.7 Acceptable Delivery of Consistent Faces

For Consistent Faces Reference Packs specifically:

If the reference pack is delivered with all promised images, in high resolution, meeting 70%+ of your stated specifications, the consistency guarantee limitation applies:

If you use the reference pack with YOUR OWN AI tools (Midjourney, Nano Banana, Seedream, etc.) and experience inconsistency, this is NOT grounds for refund because:

4. CONFORMANCE STANDARDS & ASSESSMENT METHODOLOGY

4.1 Conformance Threshold Definition

70% Conformance Standard:

Both AI Model Photography and Consistent Faces are subject to a 70% conformance threshold. If 70% or more of your stated objective specifications are met, the delivery is considered acceptable, and no refund applies.

If less than 70% of your stated objective specifications are met, you are eligible for a 50% partial refund (subject to all other conditions in this Policy).

4.2 Conformance Calculation Methodology

To determine if your product meets the 70% threshold, conformance will be calculated through objective comparison of delivered output against written specifications using the following criteria:

4.2.1 Objective Specifications

Objective specifications are concrete, verifiable characteristics that can be unambiguously evaluated:

Each objective attribute has equal weighted value in conformance calculation.

Formula: Conformance % = (Objective Specifications Met ÷ Total Objective Specifications Provided) × 100

4.2.2 Subjective Specifications

Subjective specifications are opinion-based interpretations that vary by perspective:

IMPORTANT: If all objective specifications are met, subjective dissatisfaction does NOT trigger refund eligibility. You may request refinements instead (free of charge within revision limits).

4.2.3 Conformance Example

Your Original Order Specifications (Signature Tier):

Calculation:

If delivered product met: all 12 objective specifications perfectly

Alternative Scenario (Lower Conformance):

If delivered product met only: ethnicity, age, hair color, pose, quantity, delivery (6 of 12 objective specs) with wrong body type, wrong outfit color, wrong hair length, wrong hair texture, wrong background, wrong delivery time:

4.3 Proof Requirements & Documentation Standards

To substantiate a non-conformance refund claim, you must provide:

For Non-Conformance Claims (<70% threshold):

  1. Original order confirmation (email with order number, specifications, timestamp)
  2. Delivered product file(s) (screenshot or actual image file)
  3. Detailed comparison document listing:
    • Each specification you provided
    • How the delivered product failed to meet that specification
    • Objective evidence (e.g., "I requested black hair; delivered image has brown hair")
  4. Clear, objective explanation (not subjective complaints)

For Technical File Error Claims:

  1. Error screenshot showing unopenable/corrupted file message
  2. Device and software information (what program you used to open it, what device)
  3. Timestamp of delivery and when the error was discovered

For Duplicate Charge Claims:

  1. Payment confirmation emails from both transactions
  2. Bank/card statement screenshots showing duplicate charges
  3. Date and amount of each charge

For Rush Delivery Delay Claims:

  1. Order confirmation showing Rush Delivery was purchased
  2. Timestamp of order confirmation
  3. Timestamp of delivery (or non-delivery)
  4. Proof of rush fee payment

Evidentiary Standard:

MMX will assess evidence using objective, reasonable judgment. If your evidence is unclear, contradictory, or insufficient, your refund request will be rejected (see Section 6.5 for grounds for rejection).

5. CANCELLATION POLICY

5.1 Pre-Delivery Cancellation

Eligibility: You may request cancellation of your order before the product is delivered.

Conditions:

Due to our rapid delivery model (24-48 hours), most orders enter production within 12 hours of placement. The time-based cancellation windows balance customer rights with operational realities of AI model generation—resource allocation occurs immediately upon order confirmation.

These windows provide reasonable opportunity for customer reflection while ensuring business operational feasibility.

5.1.1 Cancellation Within 12 Hours (Before Production Start)

5.1.2 Cancellation 12-24 Hours After Order (After Production Start)

5.1.3 Cancellation After 24 Hours

5.2 Cancellation Timeline Communication

You will be notified via email when your order enters production (AI generation begins). However, the cancellation timeline is measured from payment confirmation timestamp, not from this production notification.

Check your original order confirmation email for the exact payment confirmation time to determine your cancellation window.

5.3 Post-Delivery: No Cancellation

Once a product is delivered electronically, the order cannot be cancelled. Digital products cannot be "returned" in the traditional sense.

Post-delivery issues are addressed through:

5.4 Refinements vs. Cancellations

Refinements are the primary mechanism for post-delivery satisfaction:

Refinement Limits by Tier:

AI Photography Service
Tier Included Revisions Additional Revision Cost
Prélude 1 ₹500 per revision
Élan 1 ₹500 per revision
Signature 2 ₹500 per revision
Couture Ensemble 3 ₹500 per revision
Légende 3 ₹500 per revision
Consistent Faces Service
Tier Included Revisions Additional Revision Cost
Prélude 3 ₹500 per revision
Élan 3 ₹500 per revision

Important: Once a product has undergone revision and been resubmitted to you, MMX has no further responsibility for that product if it is later misused, modified, or causes issues. You assume full responsibility for the revised product.

5.5 No Arbitrary Cancellation Charges

We do not impose cancellation charges on customers beyond the 10% administrative fee (for 12-24 hour window cancellations), in compliance with the Consumer Protection (E-Commerce) Rules, 2020, which prohibit arbitrary cancellation charges unless the seller also bears similar charges in the event of seller-initiated cancellations.

We operate on a no-punishment model: If we cancel or fail to deliver, you receive a full refund with no deductions.

5.6 Seller-Initiated Cancellations

If we cancel or fail to deliver your order from our side (due to technical issues, resource unavailability, payment processing failure, or other reasons), you will receive a full 100% refund with no deductions.

5.7 Force Majeure Events

In the event of force majeure circumstances (natural disasters, pandemics, government actions, cyber-attacks, critical infrastructure failures, internet outages) that prevent us from delivering your product:

6. REFUND PROCESSING & TIMELINES

6.1 Refund Request Submission Process

To request a refund, please follow these steps:

Step 1: Email Submission

Email us at maisonmodelx@gmail.com with the subject line:

"REFUND REQUEST – [Your Order Number]"

Step 2: Required Information

In your email, provide:

  1. Order Number (from order confirmation email)
  2. Purchase Date (date of order and payment confirmation)
  3. Reason for Refund Request (non-delivery, non-conformance, technical error, duplicate charge, rush failure, etc.)
  4. Supporting Evidence (screenshots, file samples, comparisons—see Section 4.3)
  5. Specific Details of the issue:
    • For non-delivery: "Product not received after 7 days"
    • For non-conformance: "Product does not meet these specs: [list]; instead has these issues: [details]"
    • For technical errors: "File is corrupted and shows this error: [screenshot]"
    • For duplicates: "Charged twice on [date] for the same order"
    • For rush failure: "Rush delivery purchased for 8-hour delivery; not delivered until [time]"
  6. Your Contact Number (for clarification if needed)

Step 3: Acknowledgment

We will acknowledge receipt of your refund request within 48 hours (2 business days) via email, confirming we have received all necessary information.

6.2 Refund Review & Decision Process

Review Timeline:

Our team will review your request, evaluate the evidence, and determine eligibility based on this Policy. This process typically takes 5-7 business days.

Decision Communication:

You will receive a final decision via email within 7-10 business days of your initial request. The decision will include:

  1. Approval or Rejection status
  2. Refund Amount (if approved: 100%, 50%, or specific amount)
  3. Detailed Explanation of the decision and how the conformance assessment was calculated (if applicable)
  4. Next Steps (if approved: timeline for refund processing; if rejected: grounds for rejection and appeal process)

6.3 Data Retention During Refund Review

Once a refund request is submitted:

Data Retention Period:

All associated order data (specifications, communications, delivery records, conformance evidence) are retained for extended compliance purposes per Indian law (estimated 2 years minimum), regardless of standard data retention policies outlined in our Privacy Policy.

This ensures we can investigate your claim thoroughly, provide evidence-based decisions on refund eligibility, and maintain compliance with legal record-keeping requirements.

Data retained includes:

Data Usage:

This data is used exclusively for refund review, legal compliance, and fraud prevention purposes. Data is retained for the full 2-year compliance period as required by Indian law, then securely deleted.

Data Protection:

All data is handled in accordance with the Digital Personal Data Protection Act, 2023, and our Privacy Policy. Unauthorized access or misuse of this data is prohibited.

6.4 Refund Initiation & Payment Processing

If a refund is approved:

Initiation Timeline:

The refund will be initiated within 2-3 business days after the final decision email is sent.

Payment Method:

Refunds are processed as source refunds, meaning the refund is credited back to the original payment method used to make the purchase. This policy is mandated by the Reserve Bank of India (RBI) and payment gateway providers (Razorpay, etc.) to prevent fraud and money laundering.

Refund Timeline by Payment Method:

Payment Method Estimated Refund Timeline
Credit Card 5-10 business days after refund initiation
Debit Card 5-10 business days after refund initiation
UPI 2-7 business days after refund initiation
Net Banking 2-10 business days after refund initiation
Digital Wallets (PayTM, PhonePe, Google Pay, etc.) Instant to 3 business days after refund initiation
Razorpay Wallet Instant to 1 business day after refund initiation

Note: These timelines are governed by the policies of the payment gateway (Razorpay, etc.) and your issuing bank. Maison Model X has no control over the refund processing time once the refund is initiated by the payment gateway.

6.5 Total Expected Refund Timeline

Total expected time from refund request to credit in your account: 10-25 business days, depending on:

Note: Business days exclude Saturdays, Sundays, and national bank holidays in India.

6.6 Partial Refunds (50%)

In cases where a 50% partial refund is approved (non-conformance scenarios):

6.7 Tax Refunds

Any applicable taxes (GST, service tax, etc.) paid at the time of purchase will be refunded proportionally along with the refund amount:

6.8 Refund Rejection Grounds

Your refund request may be rejected under the following circumstances:

6.8.1 Timing Violation

Refund requests submitted after 7 calendar days from the date of delivery will be automatically rejected. This reporting period is firm and cannot be extended.

6.8.2 Insufficient Evidence

If you fail to provide clear, verifiable evidence to support your refund claim (for non-conformance claims), your request may be rejected.

Example: You claim "the product is bad" but provide no specific evidence of how it failed to meet your specifications.

6.8.3 Conformance Threshold Met

If our review determines that the delivered product meets 70% or more of your stated objective specifications (per Section 4.2 methodology), your refund request will be rejected, as this constitutes acceptable delivery.

6.8.4 Client Error

If the issue is determined to be caused by:

Your refund request will be rejected.

6.8.5 Fraudulent or Abusive Claims

If we determine that a refund request is fraudulent, abusive, or made in bad faith, your request will be rejected, and your account may be suspended or terminated.

Fraudulent or abusive refund requests include, but are not limited to:

Consequences of Fraudulent or Abusive Conduct:

If fraudulent or abusive behavior is confirmed:

  1. Immediate refund rejection (no refund issued)
  2. Account suspension or permanent termination
  3. All future orders forfeited (no refunds issued regardless of circumstances)
  4. Legal action: We reserve the right to pursue legal action under Section 420 (cheating) and 406 (criminal breach of trust) of the Indian Penal Code
  5. Ban from re-purchase: We will refuse service to you in perpetuity

6.8.6 Product Already Accepted with Refinements

If you have already received and accepted refinements to your delivered product, you may no longer be eligible for a refund, as the refinement process constitutes our good-faith effort to meet your requirements.

Clarification: Refinements are the primary remedy for non-conformance. If we provide free refinements and the refined product is still not satisfactory, a subsequent refund request will be evaluated based on whether the refined product meets 70%+ conformance. If it does, no refund will be issued.

7. DISPUTE RESOLUTION & LEGAL ESCALATION

7.1 Informal Resolution (Encouraged)

If you are dissatisfied with a refund decision, we encourage you to first contact us at maisonmodelx@gmail.com to attempt an informal resolution through good-faith negotiation.

We will make reasonable efforts to address your concerns and explore compromise solutions.

Informal Resolution Timeline:

If informal resolution is unsuccessful, proceed to formal escalation (Section 7.2).

7.2 Consumer Protection Authority Escalation

If informal resolution is unsuccessful, you have the right to escalate your complaint to relevant consumer protection authorities under the Consumer Protection Act, 2019, including:

7.2.1 District Consumer Disputes Redressal Commission

7.2.2 State Consumer Protection Authority

7.2.3 National Consumer Protection Authority (if applicable)

7.3 Binding Arbitration

As outlined in our Terms of Service (Section 19), disputes may be referred to binding arbitration in Mumbai, India, in accordance with the Arbitration and Conciliation Act, 1996, with the following exceptions:

Exceptions to Arbitration (matters may go directly to courts):

7.4 Data Handling Complaints (DPDP Act, 2023)

For complaints specifically related to data handling, privacy violations, or data security breaches (separate from product quality refund disputes), you may escalate to the Data Protection Board of India under the DPDP Act, 2023 and DPDP Rules, 2025:

Important: If your complaint involves BOTH product quality AND data handling issues, file a single consolidated complaint with the District Consumer Disputes Redressal Commission, which has jurisdiction over both matters.

7.5 RBI Complaints (Payment-Related Issues)

If the refund dispute is related to payment processing failures, unauthorized transactions, or payment gateway errors:

8. PROHIBITED CONDUCT & CONSEQUENCES

8.1 Prohibited Uses & Misuse Policy

No refund will be issued for products used or intended to be used in violation of our Terms of Service or applicable laws, including but not limited to:

Client Responsibility (Critical):

Once a product is delivered and you have completed refinements (if any), MMX has no further responsibility for how you use the product. You assume full responsibility for:

8.2 Consequences of Misuse

If we discover that purchased products have been misused:

  1. Immediate refund forfeiture: No refund will be issued, regardless of other eligibility criteria
  2. Account suspension or termination: Your account will be suspended or permanently terminated
  3. All future orders cancelled: Any pending orders will be cancelled without refund
  4. Legal escalation: We may pursue legal action under applicable laws, including:
    • Indian Penal Code: Sections 420 (cheating), 406 (criminal breach of trust), 499 (defamation), 504-506 (threatening communications)
    • Information Technology Act, 2000: Section 67 (obscene content), Section 66 (cyber crime)
    • Copyright Act, 1957: Sections 51-64 (copyright infringement)

This policy applies regardless of when the misuse is discovered—misuse discovered 90 days after purchase will still result in refund forfeiture and account termination.

8.3 Chargeback Abuse Prevention

Dual Refund + Chargeback Prohibition:

If you receive BOTH a refund from MMX AND a chargeback credit from your bank for the same transaction, this constitutes double recovery, which is considered fraud.

YOU MUST NOTIFY US IMMEDIATELY IF YOU INITIATE A CHARGEBACK with your bank or card issuer regarding any transaction with Maison Model X.

FAILURE TO NOTIFY US of a pending chargeback while simultaneously requesting a refund from us may be considered fraudulent conduct.

Consequences of Dual Refund + Chargeback Claims:

If we discover that you have received:

  1. A refund from MMX AND
  2. A chargeback credit from your bank

For the same transaction, we reserve the right to:

  1. Reverse the refund issued to you
  2. Initiate a chargeback dispute with the payment gateway
  3. Report fraud to relevant authorities and your bank
  4. Suspend your account permanently
  5. Pursue legal action under Indian Penal Code sections 420 (cheating) and 406 (criminal breach of trust)

This policy is strictly enforced. Double recovery is considered fraud.

8.4 Fraud Investigations & Chargebacks

8.4.1 Unauthorized Transaction Claims

If you believe a transaction on your account was fraudulent or unauthorized:

  1. Notify us immediately at maisonmodelx@gmail.com with "FRAUD CLAIM – [Order Number]"
  2. Provide evidence (proof you did not authorize the transaction, account compromise evidence, etc.)
  3. File a complaint with your bank or card issuer
  4. Do NOT initiate a chargeback without notifying us first

We will cooperate fully with fraud investigations and issue a refund upon verification of the fraudulent nature of the transaction.

8.4.2 Refund Processing Failures

If a refund is delayed or fails to process due to technical errors by the payment gateway (Razorpay, etc.):

  1. Notify us within 10 days of the expected refund date
  2. Provide screenshots of your account showing the refund was not credited
  3. We will:
    • Investigate with the payment gateway
    • Re-initiate the refund if necessary
    • Provide status updates every 5-7 days
    • Issue compensation (₹500-₹1,000) for significant delays (over 30 days)

9. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our Website. The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent changes.

Your Notice of Changes:

We will make reasonable efforts to notify registered customers of material changes via email, but continued use of our Services constitutes acceptance of the updated Policy.

Your Choice:

Your continued use of our Services after changes to this Policy constitutes your acceptance of the modified Policy. If you do not agree with the modified Policy, you must discontinue using our Services before the changes take effect.

10. CONTACT & ACKNOWLEDGMENT

Contact Information

Email: maisonmodelx@gmail.com

Location: Mumbai, India

Website: https://www.maisonmodelx.com

Response Time: We will respond to refund queries within 7-10 business days.

10.2 Policy Limitations & Liability Disclaimer

To the fullest extent permitted by law:

Scope Clarification:

This limitation applies specifically to:

This limitation does NOT apply to claims for:

These matters are governed by liability provisions in Section 17 of the Terms of Service.

10.3 Entire Agreement

This Refund and Cancellation Policy, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and Maison Model X regarding refunds and cancellations. In the event of any conflict between this Policy and the Terms of Service, the more specific provision shall govern.

10.4 Governing Law & Jurisdiction

This Refund and Cancellation Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Mumbai, India, as outlined in our Terms of Service (Section 19).

10.5 Severability

If any provision of this Policy is determined to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

10.6 Customer Acknowledgment

By placing an order through Maison Model X, you acknowledge that:

  1. You have read and understood this Refund and Cancellation Policy
  2. You accept all terms, conditions, and limitations outlined herein
  3. You understand the nature of AI-generated digital products (non-returnable, inherent variations)
  4. You take responsibility for providing clear, objective specifications
  5. You will use products in compliance with all laws and our Terms of Service
  6. You agree to comply with the refinement and refund process outlined in this Policy

11. POLICY PHILOSOPHY & COMMITMENT

This Refund and Cancellation Policy is designed to be fair to both customers and our small business.

Our Commitment: