Privacy Policy

1. INTRODUCTION

Welcome to Maison Model X ("Company," "we," "us," "our," or "MMX"). This Privacy Policy governs your visit to https://www.maisonmodelx.com (the "Website") and related services, and explains how we collect, use, safeguard, and disclose information that results from your use of our Service.

Maison Model X is an AI-powered fashion and jewelry model photography service that generates high-quality, customized AI model images for brands, designers, and e-commerce businesses. We leverage generative artificial intelligence technology to deliver professional-grade digital models without the need for traditional photoshoots.

By accessing, browsing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions of this Privacy Policy.

2. DEFINITIONS

3. INFORMATION COLLECTION AND USE

3.1 What Information We Collect

We collect personal data only when you place an order through our order form on the Website. This includes:

3.2 Purpose and Legal Basis for Data Collection

We collect and process your Personal Data for the following purposes and on the following legal bases:

4. HOW WE USE YOUR INFORMATION

Your Personal Data is used exclusively for the following purposes:

1. Order Processing – To process your AI model generation request and fulfill your order
2. Delivery – To send your completed AI-generated models to your email address
3. Payment Coordination – To facilitate payment through secure third-party processors
4. Communication – To communicate with you regarding your order status, refinements, or issues
5. Legal Compliance – To comply with applicable Indian laws and regulations
6. Dispute Resolution – To address complaints, refund requests, or quality concerns within the 7-day reporting period

5. DATA STORAGE, RETENTION, AND DELETION

5.1 How Data Flows

When you fill out our order form and submit your order:

1. Your Personal Data and order specifications are collected through our Website order form
2. All data is transferred to third-party service providers who handle:
   • Secure storage of your order and specifications
   • Payment processing coordination
   • Order management and fulfillment
   • AI model generation
   • File delivery coordination
3. We retrieve order details from third-party providers to coordinate model generation and delivery
4. We do not store customer data locally – all data storage and management is handled by third-party service providers

5.2 Data Retention

Personal Data is retained for the following periods:

After these retention periods, your Personal Data is deleted unless:

• Legal obligations require longer retention
• An active dispute or refund claim exists
• You have requested data retention

5.3 Your Right to Deletion

You have the right to request deletion of your Personal Data at any time, subject to:

• Retention requirements under Indian law (tax, legal compliance)
• Active disputes or refund claims within the 7-day reporting period

To request deletion, contact us at maisonmodelx@gmail.com with your order number.

5.4 No Automatic Account Deletion

Since we do not create user accounts, there are no account settings or profiles to delete. Deletion requests apply only to Personal Data associated with your specific order.

6. THIRD-PARTY SERVICE PROVIDERS

6.1 Reliance on Third Parties

All customer orders, data processing, and file delivery are managed through third-party service providers. We do not independently store, process, or manage customer data. Instead, we work with third-party providers to:

• Accept and store your order information securely
• Process payments
• Manage order fulfillment and tracking
• Store and deliver your AI-generated files
• Handle customer communications and support requests

6.2 Data Transfer to Third Parties

When you submit an order through our Website:

1. Your Personal Data and order specifications are transferred to third-party service providers
2. These providers handle all subsequent data processing, storage, and management
3. You consent to this data transfer by submitting your order

6.3 Third-Party Security Standards

We select third-party service providers based on their implementation of:

• Encryption – All data in transit and at rest is encrypted using industry-standard protocols
• Access Controls – Strict user access controls and authentication mechanisms
• Security Monitoring – Continuous monitoring for unauthorized access or breaches
• Secure Backups – Regular encrypted backups to prevent data loss
• Compliance Standards – Adherence to international data protection standards including GDPR-equivalent protections

6.4 Specific Third-Party Relationships

We work with third-party providers for:

• CRM and Business Management – Order processing, communication, and customer data management
• AI Model Generation – Custom AI model creation based on your specifications
• Payment Processing – Secure payment gateway providers for transaction handling
• Cloud Storage – Secure file storage and delivery of generated models

We do not disclose specific third-party company names to protect business operations and maintain service flexibility. All providers are contractually bound to maintain data security and comply with Indian data protection laws.

6.5 Your Acknowledgment

By using our Service, you acknowledge and consent to:

• Your Personal Data being transferred to third-party service providers
• Third-party processing and storage of your order and specifications
• Third-party handling of payment processing and file delivery
• Use of third-party platforms for service delivery

7. DATA SECURITY AND PRIVACY

7.1 Security Measures

While we rely on third-party service providers' security infrastructure, we implement the following protections:

• Secure Data Transfer – All data transfers to third parties use encrypted connections (HTTPS/TLS)
• Limited Access – We restrict access to customer data to authorized personnel only
• Contractual Obligations – All third-party providers are contractually required to maintain security and confidentiality
• No Sensitive Data Storage Locally – We do not store full payment card numbers or sensitive financial information on our systems
• Regular Reviews – We periodically review third-party security practices

7.2 Payment Security

Payment processing is handled exclusively by third-party payment processors. We do not store full credit card numbers. All payment information is encrypted and processed through secure, PCI-DSS compliant payment gateways.

7.3 Data Breach Notification

In the event of a personal data breach affecting our customers:

1. We will investigate the breach and determine the scope of exposed data
2. We will notify affected users promptly by email at the address associated with your order
3. We will notify the Data Protection Board of India within 72 hours as required by law
4. We will provide information about the breach, affected data, and recommended protective measures
5. We will cooperate with regulatory authorities as required

8. YOUR RIGHTS UNDER INDIAN DATA PROTECTION LAW

Under India's Digital Personal Data Protection (DPDP) Act, 2023 and related laws, you have the following rights regarding your Personal Data:

8.1 Right to Access

You have the right to request and receive:

• Confirmation of whether we hold your Personal Data
• A copy of your Personal Data in a portable format
• Information about how your data is processed

To exercise this right: Contact us at maisonmodelx@gmail.com with your order number. We will provide your requested information within 30 days.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete Personal Data.

To exercise this right: Contact us at maisonmodelx@gmail.com and specify which information is inaccurate. We will correct your data within 30 days.

8.3 Right to Erasure

You have the right to request deletion of your Personal Data, subject to:

• Ongoing legal retention requirements
• Active disputes or refund claims within the 7-day reporting period
• Legal compliance obligations

To exercise this right: Contact us at maisonmodelx@gmail.com with your order number and reason for deletion. We will delete your data within 30 days unless legal reasons require retention.

8.4 Right to Withdraw Consent

For any processing based on your consent, you have the right to withdraw that consent at any time.

To exercise this right: Contact us at maisonmodelx@gmail.com. Withdrawal will not affect lawfulness of processing before withdrawal.

8.5 Right to Nominate a Representative

You have the right to nominate a representative (individual or organization) to exercise your data protection rights on your behalf.

To nominate a representative: Contact us at maisonmodelx@gmail.com with written authorization from your representative.

8.6 Timeframe for Responding to Requests

We will respond to your data access requests within 30 days. If responding requires additional time due to complexity, we will notify you and provide a revised timeline (not exceeding 60 days total).

10. INTELLECTUAL PROPERTY AND CONTENT OWNERSHIP

10.1 Client Content Ownership

You retain full ownership of all Client Content (specifications, descriptions, reference images, design details) that you provide to us when placing an order.

By submitting Client Content, you grant us a limited, non-exclusive license to use your Client Content solely for:

• Creating your ordered AI-generated models
• Fulfilling your specific order
• Communicating with you about your order

This license terminates once your order is completed and delivered.

10.2 Generated Content Ownership

Upon full payment of your order, you receive exclusive commercial rights to use the Generated Content (AI-generated model images) we create for you.

Specifically, you receive:

• Exclusive commercial usage rights – Use Generated Content for advertising, e-commerce, social media, marketing, and any lawful commercial purpose
• No royalty obligations – No ongoing fees or royalties owed to MMX for using Generated Content
• Transferable rights – You may sublicense or transfer these rights to clients, partners, or third parties

MMX retains no ownership rights to Generated Content after delivery and full payment. We do not use your Generated Content for:

• Marketing or promotional purposes (unless you provide explicit written permission)
• AI training or model improvement
• Sale or licensing to other parties
• Any purpose beyond order fulfillment

10.3 Portfolio and Marketing Use

If you wish to allow MMX to showcase your Generated Content in our portfolio, marketing materials, or social media:

• We will request your explicit written permission via email
• You may grant or deny permission at your sole discretion
• Permission may be revoked at any time by emailing maisonmodelx@gmail.com
• Denial or revocation will not affect your service or pricing

10.4 Restrictions on Generated Content Use

While you receive exclusive commercial rights to Generated Content, you agree not to use Generated Content for:

• Illegal purposes – Any activity that violates Indian laws or international laws
• Deepfakes or non-consensual content – Creating fake images of real individuals without their consent, especially intimate or defamatory content
• Harmful misinformation – Spreading false information intended to harm individuals, organizations, or public safety
• Harassment or abuse – Targeting, bullying, or harassing individuals or groups
• Trademark or copyright infringement – Using Generated Content in ways that infringe on others' intellectual property rights
• Hate speech or discrimination – Promoting violence, hatred, or discrimination based on race, ethnicity, religion, gender, sexual orientation, or disability

Violation of these restrictions may result in:

• Immediate termination of service access
• Legal action to enforce compliance
• Cooperation with law enforcement authorities

10.5 Reporting Misuse

If you become aware of Generated Content being used for prohibited purposes, report it immediately to maisonmodelx@gmail.com. We will investigate and take appropriate action, which may include:

• Contacting the violating party to cease misuse
• Reporting to relevant authorities if illegal activity is suspected
• Providing information to law enforcement as legally required

9. CONTACT AND COMMUNICATION PREFERENCES

9.1 How We Communicate With You

We communicate with you exclusively via email to the address provided in your order. We send communications for:

• Order confirmation and status updates
• Delivery notifications
• Refinement requests or clarifications
• Refund decisions and updates

9.2 Communication Frequency

We only send emails related to:

• Your specific order
• Your request for refinements or modifications
• Response to your inquiries

9.3 Communication Channels

Email: maisonmodelx@gmail.com

This is our sole contact channel. There are no alternative contact forms, phone lines, or chat support systems.

9.4 Email Preferences

Since we only send order-specific communications, there are no email preferences to modify. All communications are necessary for order fulfillment and cannot be opted out of.

If you do not wish to receive order-related communications, you may opt out of using our Service entirely.

11. INTERNATIONAL DATA TRANSFERS

10.1 Data Location

The Service is hosted and operated in India. All data processing, storage, and management occur on servers located in India or through Indian-based third-party providers.

10.2 Cross-Border Transfers

If you access the Service from outside India, your Personal Data will be transferred to India for processing and storage. By using our Service, you consent to:

• Transfer of your Personal Data to India
• Processing of your data in accordance with Indian laws
• Storage of your data on Indian-based systems or Indian-based third-party providers

10.3 International Users

Users from other countries (EU, US, etc.) acknowledge that:

• Indian data protection laws may differ from your local laws
• Your data will be processed under Indian legal standards
• You consent to this transfer and processing by using the Service

12. CHILDREN'S PRIVACY

We do not knowingly collect Personal Data from children under 13 years of age.

11.1 Age Requirements

• Our Service is intended for users 13 years and older
• If you are under 18, you must have parental or guardian permission to use our Service
• Parents or guardians are responsible for supervising children's use

11.2 Collection of Children's Data

If we become aware that we have collected Personal Data from a child under 13 without verifiable parental consent, we will delete such data immediately.

To report: If you believe we have collected data from a child under 13, contact us at maisonmodelx@gmail.com immediately.

13. COOKIES AND TRACKING TECHNOLOGIES

12.1 Limited Use of Cookies

Our Website may use basic session cookies necessary for:

• Website functionality and navigation
• Session management during order placement
• Basic website performance tracking

12.2 Your Cookie Preferences

Most browsers allow you to refuse cookies or alert you when cookies are being sent. If you disable cookies, you may be unable to complete the order process on our Website.

14. THIRD-PARTY LINKS AND CONTENT

Our Website may contain links to third-party websites and services. We are not responsible for:

• Privacy practices of third-party websites
• Accuracy or content of third-party services
• Data collection by third parties
• Your interactions with third-party platforms

When you click links to third-party websites, this Privacy Policy no longer applies. We recommend reviewing the privacy policies of any third-party services before providing your information.

15. WARRANTIES, DISCLAIMERS, AND LIMITATIONS OF LIABILITY

15.1 Service Provided "AS-IS"

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability – No guarantee that the Service is suitable for commercial purposes
• Warranties of fitness for a particular purpose – No guarantee that Generated Content will meet your specific requirements
• Warranties of accuracy – No guarantee that Generated Content will be error-free or match your exact specifications
• Warranties of non-infringement – No guarantee that Generated Content will not infringe third-party rights

15.2 No Guarantee of Results

We do not guarantee that:

• Generated Content will achieve specific business results or sales
• Generated Content will be accepted by advertising platforms, social media, or e-commerce sites
• The Service will be uninterrupted, timely, secure, or error-free
• Any defects or errors will be corrected within a specific timeframe

15.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:

MMX's total aggregate liability arising out of or related to your use of the Service, whether in contract, tort, or otherwise, shall not exceed the amount you paid for the specific order giving rise to the claim.

MMX shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill
• Damages resulting from third-party actions, including third-party service provider failures, data breaches, or payment processing issues
• Business losses resulting from use or inability to use Generated Content
• Delays in delivery caused by force majeure events, third-party service interruptions, or circumstances beyond MMX's reasonable control

15.4 Force Majeure

MMX is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Acts of God (natural disasters, earthquakes, floods, pandemics)
• War, terrorism, civil unrest, or government actions
• Third-party service provider outages or failures
• Internet service disruptions or cyberattacks
• Power failures or infrastructure breakdowns

15.5 Third-Party Service Provider Limitations

Since MMX relies on third-party service providers for data storage, payment processing, and AI model generation:

• MMX is not responsible for failures, security breaches, or data losses caused by third-party providers
• MMX's liability is limited to coordinating with third-party providers to resolve issues
• You acknowledge that third-party limitations may affect service availability and performance

15.6 Indemnification

You agree to indemnify, defend, and hold harmless MMX, its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your violation of this Privacy Policy or applicable laws
• Your misuse of Generated Content for prohibited purposes (deepfakes, illegal activities, harassment)
• Your infringement of third-party intellectual property rights
• Your Client Content or order specifications
• Your breach of any representations or warranties

16. SERVICE AVAILABILITY AND MODIFICATIONS

16.1 Right to Modify Service

MMX reserves the right to:

• Modify or discontinue any aspect of the Service at any time, with or without notice
• Change pricing for future orders with 30 days' notice (existing orders honored at original price)
• Update service features including AI model generation capabilities, delivery timelines, or customization options
• Modify third-party integrations as needed for service improvement or compliance

16.2 Service Interruptions

MMX does not guarantee uninterrupted service availability. The Service may be temporarily unavailable due to:

• Scheduled maintenance or upgrades
• Third-party service provider outages
• Technical difficulties or system failures
• Force majeure events

We will make reasonable efforts to notify users of scheduled maintenance via email or website notice when possible.

16.3 Termination of Service

MMX reserves the right to terminate or suspend access to the Service immediately, without prior notice, if:

• You violate this Privacy Policy or Terms and Conditions
• You use Generated Content for prohibited purposes
• You engage in fraudulent or illegal activities
• Legal or regulatory requirements mandate termination

Upon termination:

• Your right to use the Service immediately ceases
• You retain rights to Generated Content from completed and paid orders
• MMX may delete your Personal Data subject to legal retention requirements

17. DISPUTE RESOLUTION AND GOVERNING LAW

17.1 Governing Law

This Privacy Policy and any disputes arising from your use of the Service shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

17.2 Jurisdiction

Any legal action, suit, or proceeding arising out of or related to this Privacy Policy or the Service shall be instituted exclusively in the courts located in Mumbai, Maharashtra, India.

You consent to the exclusive jurisdiction of such courts and waive any objection to venue or inconvenient forum.

17.3 Dispute Resolution Process

Before initiating legal proceedings, you agree to:

1. Contact MMX directly at maisonmodelx@gmail.com with a detailed description of the dispute
2. Allow 30 days for MMX to investigate and attempt to resolve the dispute amicably
3. Escalate to consumer protection authorities if unresolved (Data Protection Board of India, Consumer Forums)
4. Pursue legal remedies only after exhausting alternative dispute resolution

17.4 Consumer Protection Rights

Nothing in this Privacy Policy limits your rights under the Consumer Protection Act, 2019, including:

• Right to file complaints with Consumer Forums
• Right to seek redressal for deficiency in services
• Right to compensation for proven damages

18. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our Website.

Notification of Changes:

• We will update the "Effective Date" at the top of this Privacy Policy
• For material changes, we will notify users via email if the change significantly affects how we handle Personal Data
• Your continued use of the Service after changes constitutes acceptance of the modified Privacy Policy

Significant Changes requiring notification include:

• New purposes for data collection
• Changes to how we share or process data
• Expansion of third-party service providers with access to data
• Changes to content ownership or usage rights

19. COMPLAINT AND GRIEVANCE REDRESSAL

15.1 Grievance Officer

Maison Model X designates maisonmodelx@gmail.com as our point of contact for data protection grievances and complaints.

15.2 Filing a Complaint

If you have a complaint or concern about our data handling practices, you may:

15.3 Legal Recourse

You retain the right to:

• Pursue disputes through the consumer protection framework under the Consumer Protection Act, 2019
• File complaints with the Data Protection Board of India
• Seek legal remedies through appropriate judicial channels

20. SPECIFIC DISCLOSURES FOR INDIA COMPLIANCE

16.1 Digital Personal Data Protection Act, 2023 Compliance

We comply with the Digital Personal Data Protection (DPDP) Act, 2023 by:

• Consent: Obtaining your consent when collecting Personal Data through the order form
• Purpose Limitation: Using Personal Data only for order fulfillment and stated purposes
• Data Minimization: Collecting only information necessary for service delivery
• Accuracy: Taking steps to keep your data accurate and current
• Security: Implementing reasonable security measures through third-party providers
• User Rights: Providing mechanisms for you to exercise access, correction, and deletion rights
• Grievance Redressal: Maintaining a grievance officer for complaint resolution

16.2 IT Act, 2000 Compliance

We comply with the Information Technology Act, 2000 and related rules by:

• Sensitive Personal Data Protection: Securing sensitive information (payment data, address) through third-party encrypted systems
• Data Protection Rules: Adhering to SPDI Rules, 2011 for handling sensitive personal data
• Lawful Processing: Processing data only for lawful, stated purposes
• User Consent: Obtaining clear consent for data processing through your order submission

16.3 Consumer Protection Act, 2019

As a digital service provider, we comply with the Consumer Protection Act, 2019 by:

• Transparency: Clearly disclosing our data practices and service terms
• Consumer Rights: Respecting consumer rights to information, choice, and grievance redressal
• Fair Practices: Processing data fairly without unfair or deceptive practices
• Dispute Resolution: Providing mechanisms for resolving consumer complaints

21. AMENDMENTS AND UPDATES

This Privacy Policy is effective as of November 20, 2025.

History of Changes:

• November 20, 2025: Initial version – Comprehensive policy including content ownership, prohibited use clauses, warranties, disclaimers, liability limitations, and India legal compliance

22. CONTACT US

For questions, complaints, or to exercise your data protection rights, please contact:

ACKNOWLEDGMENT

By using Maison Model X's Service, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your use of our Service constitutes acceptance of these terms, including:

• Data collection and processing practices
• Third-party service provider reliance
• Content ownership and usage rights
• Prohibited use restrictions
• Warranties, disclaimers, and liability limitations
• Dispute resolution and governing law provisions

If you do not agree with any provision of this Privacy Policy, you must discontinue use of the Service immediately.